GreatLIFE Community,

I was “that guy”! Last month, my wife and I were able to get away on a couple’s vacation with several of our friends. We were able to go on the same trip 2 years ago and were blown away at the level of service and care we received while we were there. Needless to say, expectations were high! Then it happened… I became “that guy”. I noticed everything that wasn’t the same or not up to the same standards as they were 2 years ago. Fortunately, we were able to get some of the bigger issues squared away in a few days and had an incredible time with some great people! In the grand scheme of things, the issues were very petty. However, I love to be able to reflect and learn from the experience.

Here are a few of the “lessons” I learned from my couple’s trip:

  1. First Impressions are a BIG DEAL! – At GreatLIFE, we often preach about only getting one chance for a first impression. Boy, was it evident on this trip! In this case, it was the second time we had vacationed at this home. The main feature of the house is a pool off the back deck. When we walked into the pool, the pump and heater were not working. It wasn’t a great start. I then started to notice all the other little things that needed fixing.
  2. You win or lose with PEOPLE! – The initial impression was a flop this time, BUT the right people can overcome a lot. A bad first impression isn’t ideal, but it’s not the end of the story if you don’t let it be. They had an employee who overheard us talking about St. Patrick’s Day. He was curious about what it was and, knowing we were in a place that didn’t celebrate St. Patrick’s Day, put together green decorations and made a cake for us to celebrate on our last night at the house. He took the time to find a way to go above and beyond expectations to create an incredible experience.
  3. Ask Questions! – One of the most fun parts of the trip was to talk to our drivers. I’m not sure if they appreciated it, but I was curious to find out what life is like growing up or living in another culture. Whether it’s in another country, state or city, taking time to ask people about their story has been an incredible way to expand my understanding of the world.

GreatLIFE UPDATE:

Spring is here! It’s that time of the year when we can get snow in the morning, rain at noon, and sunshine in the afternoon. Fortunately, we have an incredible team who are willing and able to adapt to the changing weather conditions to provide you with the best experience at GreatLIFE possible. For you golfers, please keep an eye out for the golf course update emails that go out every few days outlining the plan for course openings. The team has done a great job finding the balance between getting the courses opened up for member play while making sure we protect the course. This balance will ensure we are set up to have a summer full of great course conditions! I also wanted to give you a quick update on the nearly 8,000 sq. ft. addition that is in the process of being added to our Harrisburg fitness center. The construction is still on track to be finished late this spring or early this summer. Stay tuned for more updates and pictures as we get closer to the official opening date of the new space!

BOOK CLUB:

This month’s book, How to Win Friends and Influence People, is an oldie but a goodie. It was written by Dale Carnegie in 1936! The thing that I find most fascinating about it is that many of the books that are written today are based on the same principles as he used 88 years ago. At the time, his beliefs were not widely used or embraced. However, the Carnegie Institute has turned into one of the most influential leadership institutes for personal and business development in the world. There were several pages of notes I took from the book.

Here are a few simple truths that resonated the most with me:

  1. When fishing, you don’t use steak as bait because that’s what YOU want; you use worms because that’s what THEY want! I have mentioned this in previous book recaps. Still, the most effective leaders learn what each individual needs and find a way to feed them according to how they work most effectively versus having everyone fit into his/her system.
  2. Seek to understand others’ opinions OVER providing them with yours. I feel accomplished when I jump in to share my opinion quickly. In reality, by jumping in to give my thoughts/opinions too quickly, I can squash others’ ability to think and develop themselves.
  3. Charles Schwab was quoted as saying his best asset was to show people appreciation and encouragement. This allowed him the ability to be surrounded by people much smarter than he was but be able to bring them all together towards a common goal. This is a great reminder to me that life and leadership are all about genuine care for others. Going into any situation, good or bad, if I have genuine care and respect for that other person, I will be ok with the end result.

Let me hear your thoughts by clicking HERE! 

NEXT MONTH’S BOOK: Know What You’re For by Jeff Henderson

POSITIVE THOUGHT: “Learn to love being part of the process. It makes the outcome that much better!”

 

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